Once States, Groups, Roles and Priorities have been created, it will be possible to start making a Workflow flowboard.
Pressing the Add or Edit buttons will navigate to another page, which appears below.
When creating a Workflow, the previously created settings are used to configure everything:
Workflow Name – The name of the Workflow as it appears on the Task Flowboard page
Priority – Sets a priority level for work on this workflow to be completed
Workflow Description – Add a description for the Workflow, visible on the Workflow Admin page
Workflow Type - Set if the Workflow will appear as a Job/Activity Flowboard, or Faults Flowboard
Owner Group/Role - Assigns a Group/Role to be the owner of the Flowboard
Steps – Uses States to assign the steps a ticket will take through the Flowboard, and what Group/Role is allowed to progress the ticket